Quick answers at the counter

The barcode is unknown

Acknowledge the message, then search the item by name or SKU. Check the exact size. Ask a Manager to correct the missing barcode. Scanning instructions.

I cannot find the held basket

Open Held sales on the same computer and register where it was saved. A held draft is not a paid receipt or a stock reservation. Held-sale instructions.

The amount came out a hundred times too small

Money fields fill from the cents: 6250 means $62.50. Check the amount before confirming. Percent fields use the percentage typed. Cash and checks.

The connection dropped during payment

Keep the saved attempt. Check its status or retry that same saved sale when offered. Do not take payment again. Unanswered payments.

The app restarted while offline

Saved work remains available. Reconnect for the time check before taking new offline payments. Offline and recovery.

The scale asks me to start at zero

For StC, empty the scale and let it read steady zero after the weighing window opens. Then put the bag on. Use Re-weigh to start a new reading. Weighing instructions.

I need to weigh another bag of the same item

Accept the first bag, then choose or scan the product again. Each weighing keeps a separate line and tare. Several bags.

The receipt did not print

Check the selected Windows printer, queue and paper. Look for a pending print before sending another copy. Printer setup.

The refund has no result

Recover the existing saved refund from Receipts. Do not start another refund while its result is unknown. Refund recovery.

My drawer does not match the day summary

Check the date, register scope, change and refunds. The summary excludes opening float and counted drawer cash. Check waiting sales, and avoid adding the local total to Roadside’s total. Day summary.

I need help from a person

Email support@dirtroadsoftware.com with the app version, register name and the exact message. Keep any waiting sale on the original computer. Never send your Counter PIN.